At VERMONT WOODS, we believe the creation of your sanctuary begins long before a piece arrives in your home. It starts with a promise—a promise of careful craftsmanship, curated design, and a delivery experience that honors the quality and story of every item you choose. We understand that furnishing a home is a deeply personal endeavor, and our shipping process is designed to be seamless, reliable, and transparent, reflecting the same mindfulness we pour into our collections.

Our Commitment: To bridge the gap between our artisan-inspired studio and your world, delivering timeless pieces with care and clarity, across San Francisco and the globe.

Your Delivery Timeline: Clarity from Cart to Comfort

We respect your time and anticipation. Each order is processed with individual attention to ensure your furniture is prepared for its journey with the utmost care.

1. Order Processing

Once your order is placed, our team meticulously checks and prepares your selected piece(s). This careful process takes 1-2 business days.

2. Shipping & Transit

After processing, your furniture begins its journey. We partner with world-class carriers to ensure safe and efficient delivery, with two tailored options to suit your needs.

3. Delivery & Setup

You will receive tracking updates directly. Depending on your chosen service, delivery includes handling to your chosen room. Please inspect your pieces upon arrival.

Shipping Options: Tailored for Your Convenience

Standard Shipping

For those who wish to receive their pieces promptly, we offer expedited service through our trusted partners, DHL or FedEx.

  • Cost: A flat fee of $12.95.
  • Transit Time: 10-15 business days after dispatch.
  • Ideal For: Timely room makeovers, essential pieces, or when you simply can’t wait to start enjoying your new furniture.

Complimentary Shipping

In our mission to deliver exceptional value, we are pleased to offer free shipping on all orders over $50.

  • Cost: Free on orders over $50.
  • Carrier: EMS for reliable, economy service.
  • Transit Time: 15-25 business days after dispatch.
  • Ideal For: Planned projects, complete collections, and the discerning client who values both quality and thoughtful investment.

A Global Community, Personally Served

While our roots are in San Francisco, our family extends across the Americas and Europe. We proudly ship internationally, bringing the warmth of VERMONT WOODS to your doorstep, wherever you call home. (Please note, delivery to certain remote regions in Asia and elsewhere may be limited; details are available at checkout.)

Our Promise of Satisfaction: The 15-Day Return Policy

Your confidence in our pieces is paramount. If, for any reason, an item does not meet your expectations, we offer a straightforward 15-day return policy from the date of delivery. We are here to ensure your home reflects your story perfectly.

Questions About Your Order’s Journey?

We are here to guide you. For any questions regarding shipping, delivery timelines, or your order status, please do not hesitate to reach out to our dedicated customer care team.

VERMONT WOODS Customer Care
Email: [email protected]
Address: 1992 Delaware Avenue, San Francisco, US 94107

Thank you for inviting VERMONT WOODS to be a part of your story. We are honored to craft the backdrop for your cherished memories.

Warmly,
The VERMONT WOODS Team