Welcome to the VERMONT WOODS FAQ. We’ve curated answers to the most common questions about our handcrafted furniture, mindful shipping process, and customer care. Our goal is to provide clarity and support as you thoughtfully furnish your sanctuary.
Our Products & Craftsmanship
What is the style and inspiration behind VERMONT WOODS furniture?
Our collections, such as Astrid and Audrey, are inspired by artisan craftsmanship and timeless design. We focus on creating pieces that blend curated aesthetics with enduring quality, perfect for building a personal sanctuary. Our range includes accent chairs, bedroom sets, Adirondack collections, and unique storage solutions like armoires and bar cabinets.
Are the products ready-to-assemble or fully assembled?
We believe in delivering heirloom-quality pieces. Most of our furniture arrives either fully assembled or with minimal, straightforward assembly required to ensure structural integrity and preserve the careful craftsmanship. Detailed instructions are provided.
Do you offer complete bedroom sets?
Yes. Our “Bedroom Sets” category offers thoughtfully coordinated collections. You can also explore individual pieces like “Bed Frames,” “Armoires & Wardrobes,” and “Bedroom Accents” to create a custom ensemble.
Ordering, Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Do you ship internationally?
Yes. While our roots are in San Francisco, we proudly serve a global community across the Americas and Europe. Please note that delivery to certain remote regions (including parts of Asia) may be limited. Availability is confirmed at checkout.
Can I modify or cancel my order after placing it?
To maintain our meticulous order processing, changes or cancellations must be requested within 24 hours of order placement. Please contact our customer care team immediately at [email protected] with your order number.
Shipping & Delivery
What are the shipping options and timelines?
- Standard Shipping: A flat fee of $12.95. Shipped via DHL or FedEx. Transit time is 10-15 business days after the 1-2 business day order processing period.
- Complimentary Shipping: Free on all orders over $50. Shipped via EMS. Transit time is 15-25 business days after the 1-2 business day order processing period.
What does “Delivery & Setup” include?
Depending on the service selected, delivery includes handling the piece to your chosen room. We recommend being present to inspect your furniture upon arrival.
How is my furniture packaged for shipment?
Every piece is meticulously checked, prepared, and packaged with the utmost care to ensure it arrives safely at your doorstep, honoring its quality and story.
Returns & Exchanges
What is your return policy?
Your confidence is paramount. We offer a straightforward 15-day return policy from the date of delivery. If an item does not meet your expectations, please contact us to initiate a return.
Who bears the cost of return shipping?
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or damage in transit. We are committed to a fair and transparent process.
What condition do items need to be in for a return?
Items must be returned in their original, unused condition, with all packaging and documentation. We inspect all returns to ensure they meet this standard.
Your thoughtful journey is important to us. If your question isn’t answered here, or you need personalized guidance, please do not hesitate to reach out to our dedicated customer care team. We are here to ensure your home reflects your story perfectly.
VERMONT WOODS Customer Care
Email: [email protected]
Address: 1992 Delaware Avenue, San Francisco, US 94107
Thank you for inviting VERMONT WOODS to be a part of your story.
Warmly,
The VERMONT WOODS Team