Privacy Policy

At VERMONT WOODS Studios, we believe that trust is the foundation of every meaningful relationship. Just as we craft each piece of furniture with intention and care, we approach your privacy with the same level of respect and dedication. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vermontwood-studios.com or make a purchase from us.

We serve a global community of discerning customers who value quality, craftsmanship, and security. In keeping with our commitment to transparency—reflected in our straightforward pricing and secure checkout process—we provide this detailed explanation of our privacy practices.

To provide you with our handcrafted furniture and exceptional service, we collect several types of information:

Personal Information You Provide

• Identity and Contact Data: Name, email address, phone number, shipping and billing addresses.
• Transaction Data: Payment information (processed securely through our payment partners), purchase history, and order details for items such as bedroom sets, accent chairs, Adirondack collections, and other handcrafted furniture.
• Communication Data: Correspondence with our customer care team, product inquiries, and feedback.
• Account Data: If you create an account, we store your login credentials and preferences to enhance your shopping experience.

Information Collected Automatically

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services, including pages viewed, products browsed (such as our Astrid or Audrey collections), and navigation patterns.

We use your personal information with the same care and intention that goes into crafting our furniture, strictly for the following purposes:

• To Process Your Orders: To fulfill and manage your purchases, process payments, arrange shipping, and provide invoices and order confirmations.
• To Communicate With You: To respond to your inquiries, provide customer support, and send important administrative information about your orders or account.
• To Improve Our Services: To analyze website usage, enhance user experience, and develop new products and features that align with the preferences of our discerning clientele.
• For Security Purposes: To protect our website, business, and customers from fraud, unauthorized transactions, and other liabilities.
• With Your Consent: To send you marketing communications about new collections, promotions, or events, only if you have explicitly opted in to receive them.

We treat your personal information as confidential and do not sell, trade, or rent it to third parties for marketing purposes. We may share your data only in these specific circumstances:

• Service Providers: With trusted partners who perform essential functions, such as payment processing (Visa, MasterCard, JCB, PayPal), shipping and delivery, and website analytics. These partners are contractually obligated to protect your data and use it only for the services we request.
• Legal Compliance: When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of VERMONT WOODS, our customers, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where customer information may be transferred as a business asset, with notice provided to affected customers.

As we serve customers globally (excluding certain remote regions in Asia and elsewhere), some data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws.

We protect your information with the same commitment to quality that defines our furniture craftsmanship:

• Secure Storage: Your personal data is stored on secure servers with limited access. We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
• Encryption: We use industry-standard SSL (Secure Socket Layer) encryption to protect data transmitted during your checkout process, just as we do for payment transactions.
• Payment Security: We partner with leading payment processors. We do not store your complete credit card details on our servers. All payment information is encrypted and handled by our PCI-DSS compliant partners.
• Employee Training: Our team members are trained in data protection principles and access personal data only on a need-to-know basis.

While we implement robust security measures, no electronic transmission or storage method is 100% secure. We continuously review and enhance our security practices to protect your information.

Depending on your location, you may have certain rights regarding your personal information:

• Access and Correction: You may request access to the personal information we hold about you and ask us to correct any inaccuracies.
• Deletion: You may request deletion of your personal information, subject to certain legal obligations we may have to retain data.
• Opt-Out: You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
• Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
• Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days, consistent with applicable laws.

Like most websites, we use cookies and similar tracking technologies to enhance your browsing experience:

What Are Cookies?

Cookies are small data files placed on your device that help us remember your preferences, understand how you interact with our site, and improve our services.

How We Use Cookies

• Essential Cookies: Necessary for the website to function, such as maintaining your shopping cart as you browse our collections.
• Performance Cookies: Help us understand how visitors use our site, which pages are most popular (such as our Adirondack Sets or Bedroom Collections), and identify areas for improvement.
• Functionality Cookies: Remember your preferences, like your language or region, to provide a more personalized experience.
• Advertising Cookies: Used to deliver relevant advertisements about our products on other websites you may visit.

Your Cookie Choices

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Please note that disabling cookies may affect your experience on our website, particularly during the checkout process.

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete such information as soon as possible.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this policy occasionally to stay informed about how we protect your information.